THE EXCHANGE BOX OFFICE OPENING HOURS
General telephone and in person sales:
Telephone Number: 0191 258 4111
Weekends / Bank Holidays – Closed (unless a performance has been booked)
The Box Office opens 1 hour before the scheduled start time for evening / Weekend events.
HOW TO BOOK
Online bookings can be made through our website.
For online bookings through the website, there is an administration fee of £1.50 per transaction.
For online bookings you will receive a confirmation email and E-Ticket, please bring a printed copy of the E-Ticket or you can show the E-Ticket on your mobile device for entry into the theatre.
TELEPHONE / IN PERSON
Book tickets over the phone through our box office on 0191 258 4111.
Tickets can be collected from the front desk between the above stated hours or on the night of the event.
Electron cards are not accepted over the phone.
Please note advance booking for future shows stop 1 hour before a performance begins.
For online bookings there is an administration fee of £1.50 per transaction.
This is to cover essential admin fees associated with running a Box Office – including bank charges, staff, our ticketing system and building overheads. They also enable us to keep our ticket prices as low as we can for you.
Concessions are indicated where available.
We offer concessions to children under the age of 16, adults aged 60 or over, students in full-time education, those on Income Support and those registered disabled. Proof of status must be shown when booking or collecting tickets.
Children under 14 must be accompanied by an adult. We will not charge an admission fee for babies under 18 month old. Prams/buggies are not permitted in the theatre and can be stored in the foyer at the owner’s risk.
Book 10 tickets for one show and receive 1 Complimentary ticket free. Offered on theatre, performance and comedy shows only. Subject to availability.
The Exchange regrets that it is unable to refund tickets unless the performance is postponed or cancelled.
The Exchange is committed to making the venue accessible to everyone so they can enjoy the whole programme.
We always try to accommodate access needs to the best of our ability whilst adhering to health and safety regulations. Do not hesitate to give us a call on 0191 258 4111 prior to your visit so we can accommodate for your needs.
There are toilets located on ground floor of The Exchange for the theatre and The Exchange Café.
PARKING / TRAVEL
The venue is on Howard Street at the Saville Street crossroads, down from Northumberland Square.
Metro – The venue is only a four-minute walk from North Shields Metro station.
Car Parking – Spaces are available on street near the venue and around Northumberland Square (free on Sundays and after 5.30pm weekdays).
There is a free car park behind the venue (maximum stay 2 hours) and is free after 5.30pm and on Sundays.
All information on this site is updated as regularly as possible.
If you are travelling from afar or in adverse weather conditions we recommend contacting the Box Office for up to date information on an event.
If an event is cancelled or postponed we will announce online and endeavour to contact all ticket purchasers. It may not always be possible to contact customers individually if an event is cancelled at short notice.
The Exchange reserves the right to refuse admission.
We will support all of the creative companies who work with us, by providing an inspirational environment in which they can work and network to expand their skills and knowledge.