Box Office

THE EXCHANGE BOX OFFICE OPENING HOURS

General telephone and in person sales:
Monday 10am-2pm
Tuesday 10am-2pm
Wednesday 10am-2pm
Thursday 10-5pm
Telephone Number: 0191 258 4111

Weekends / Bank Holidays – Closed (unless a performance has been booked)
The venue and box office open 1 hour before the scheduled start time for evening events.

HOW TO BOOK

ONLINE

Online bookings can be made through our website.
For online bookings the ticketing company charge 5% of the ticket price.

For online bookings you will receive a confirmation email and E-Ticket, please bring a printed copy of the E-Ticket or you can show the E-Ticket on your mobile device for entry into the theatre.

TELEPHONE / IN PERSON

Book tickets over the phone through our box office on 0191 258 4111.
Tickets can be collected from the front desk between the above stated hours or on the night of the event.
Electron cards are not accepted over the phone.

Please note advance booking for future shows stop 1 hour before a performance begins.

BOOKING FEES

For online bookings the ticketing company charge 5% of the ticket price.

This is to cover essential admin fees associated with running a Box Office – including bank charges, staff, our ticketing system and building overheads. They also enable us to keep our ticket prices as low as we can for you.

CONCESSIONS

Concessions are indicated where available. We offer concessions to children under the age of 16, adults aged 60 or over, students in full-time education, those on Income Support and registered disabled. Proof of status must be shown when booking or collecting tickets.

Children under 14 must be accompanied by an adult. We will not charge an admission free for babies under 18 month old. Prams/buggies are not permitted in the theatre and can be stored in the foyer at the owner’s risk.

GROUP DISCOUNT

Book 10 tickets for one show and receive 1 Complimentary ticket free. Offered on theatre, performance and comedy shows only. Subject to availability.

REFUNDS

The Exchange regrets that it is unable to refund tickets unless the performance is postponed or cancelled.

ACCESSIBILITY
The Exchange is committed to making the venue accessible to everyone so they can enjoy the whole programme.

We always try to accommodate access needs to the best of our ability whilst adhering to health and safety regulations. Do not hesitate to give us a call on 0191 258 4111 prior to your visit so we can accommodate for your needs.

TOILETS

There are toilets located on ground floor of The Exchange for the theatre and The Exchange Café.

PARKING / TRAVEL

The venue is off Howard Street at the Saville Street crossroads, off Northumberland Square, it used to be called the Saville Exchange.

Metro – The venue is only a four-minute walk from North Shields Metro station.

Car Parking – Spaces are available on street near the venue and around Northumberland Square (free on Sundays).

There is a free car park behind the venue (maximum stay 2 hours).

DISCLAIMERS

All information on this site is updated as regularly as possible.
If you are travelling from afar or in adverse weather conditions we recommend contacting the Box Office for up to date information on an event.

If an event is cancelled or postponed we will announce online and endeavour to contact all ticket purchasers. It may not always be possible to contact customers individually if an event is cancelled at short notice.

The Exchange reserves the right to refuse admission.

We will support all of the creative companies who work with us, by providing an inspirational environment in which they can work and network to expand their skills and knowledge.

UPCOMING EVENTS

Laughing Box – Stand-Up Comedy Night
Jul24-2019

Laughing Box – Stand-Up Comedy Night

Laughing Box is a new act, new material comedy night!
The Exchange
The Boy Who Wanted to Fly
Jul31-2019

The Boy Who Wanted to Fly

‘The Boy who wanted to Fly’ is magical, creative fun, just what the doctor ordered!
The Exchange
Hilarious History, Summer Drama
Aug7-2019

Hilarious History, Summer Drama

Every Monday throughout the year at 7:30PM
The Exchange
The Hound of the Baskervilles
Oct23-2019

The Hound of the Baskervilles

Northern Stage presents Sherlock Holmes’ most infamous case...
The Exchange
Christmas with Steptoe and Son
Dec28-2019

Christmas with Steptoe and Son

Hambledon Productions present Christmas with Steptoe and Son.
The Exchange
Jamie Huntley Photography Exhibition
Aug1-2019

Jamie Huntley Photography Exhibition

The Ties That Bind is a photography exhibition by Jamie Huntley.
The Exchange
Dragon: Puppet Design Workshop
Aug13-2019

Dragon: Puppet Design Workshop

A new puppet show for adult and young audiences 'Dragon'.
The Exchange
The Wizard of Oz
Oct31-2019

The Wizard of Oz

Join Dorothy and her friends as they take a stroll down the yellow brick road.
The Exchange
Christmas Cracker III
Nov22-2019

Christmas Cracker III

A cabaret style evening of festive fun including live music, stand-up comedy and new writing.
The Exchange
Chris Cross Autumn Tour
Oct27-2019

Chris Cross Autumn Tour

This is a stand-up comedy magic show for the WHOLE family.
The Exchange
The River Coasters – EP Launch Gig
Jul20-2019

The River Coasters – EP Launch Gig

The River Coasters release their 2nd EP with a free gig at The Exchange.
The Exchange
Distant Meteors Live Band
Jul27-2019

Distant Meteors Live Band

Distant Meteors - the originators of Skulk Rock and LoFi Semi-Punk Cosmic Poetry.
The Exchange
Crossing The Tyne Festival
Aug24-2019

Crossing The Tyne Festival

Crossing The Tyne Music Festival
The Exchange
Stories of Sanctuary
Sep7-2019

Stories of Sanctuary

Stories of Sanctuary invites you to infectious friendships and deeply beautiful songs.
The Exchange
Classique Soul- The Soul Train Tour
Sep28-2019

Classique Soul- The Soul Train Tour

Join The Soul Train this September at The Exchange for all your Motown hits.
The Exchange
Chicago The Musical
Oct1-2019

Chicago The Musical

Starlight productions presents Chicago The Music LIVE at The Exchange this October.
The Exchange
Acoustic Eagles and Mac
Oct12-2019

Acoustic Eagles and Mac

We welcome back the mega talented Boyds for their third gig at The Exchange .
The Exchange
North Tyneside Steelband Concert
Oct19-2019

North Tyneside Steelband Concert

North Tyneside Steelband 30th Anniversary Concert LIVE at The Exchange.
The Exchange
East Coast Swing Band
Oct26-2019

East Coast Swing Band

The East Coast Swing Band play classic numbers from the 30s, 40s and, 50s.
The Exchange
The NE Street Band
Nov2-2019

The NE Street Band

Playing the songs of the legendary Bruce Springsteen & The E Street Band.
The Exchange
Cinderella – Dec 15th- 22nd
Dec15-2019

Cinderella – Dec 15th- 22nd

Mendes Management present their third pantomime production - Cinderella.
The Exchange