Box Office

THE EXCHANGE BOX OFFICE OPENING HOURS

General telephone and in person sales:
Monday 10am-2pm
Tuesday 10am-5pm
Wednesday 10am-5pm
Thursday 10am-5pm
Telephone Number: 0191 258 4111

Weekends / Bank Holidays – Closed (unless a performance has been booked)
The Box Office opens 1 hour before the scheduled start time for evening / Weekend events.

HOW TO BOOK

ONLINE

Online bookings can be made through our website.
For online bookings through the website, there is an administration fee of  £1.50 per transaction.

For online bookings you will receive a confirmation email and E-Ticket, please bring a printed copy of the E-Ticket or you can show the E-Ticket on your mobile device for entry into the theatre.

TELEPHONE / IN PERSON

Book tickets over the phone through our box office on 0191 258 4111.
Tickets can be collected from the front desk between the above stated hours or on the night of the event.
Electron cards are not accepted over the phone.

Please note advance booking for future shows stop 1 hour before a performance begins.

BOOKING FEES

For online bookings there is an administration fee of £1.50 per transaction.

This is to cover essential admin fees associated with running a Box Office – including bank charges, staff, our ticketing system and building overheads. They also enable us to keep our ticket prices as low as we can for you.

CONCESSIONS

Concessions are indicated where available.

We offer concessions to children under the age of 16, adults aged 60 or over, students in full-time education, those on Income Support and those registered disabled. Proof of status must be shown when booking or collecting tickets.

Children under 14 must be accompanied by an adult. We will not charge an admission fee for babies under 18 month old. Prams/buggies are not permitted in the theatre and can be stored in the foyer at the owner’s risk.

GROUP DISCOUNT

Book 10 tickets for one show and receive 1 Complimentary ticket free. Offered on theatre, performance and comedy shows only. Subject to availability.

REFUNDS

The Exchange regrets that it is unable to refund tickets unless the performance is postponed or cancelled.

ACCESSIBILITY
The Exchange is committed to making the venue accessible to everyone so they can enjoy the whole programme.

We always try to accommodate access needs to the best of our ability whilst adhering to health and safety regulations. Do not hesitate to give us a call on 0191 258 4111 prior to your visit so we can accommodate for your needs.

TOILETS

There are toilets located on ground floor of The Exchange for the theatre and The Exchange Café.

PARKING / TRAVEL

The venue is on Howard Street at the Saville Street crossroads, down from Northumberland Square.

Metro – The venue is only a four-minute walk from North Shields Metro station.

Car Parking – Spaces are available on street near the venue and around Northumberland Square (free on Sundays and after 5.30pm weekdays).

There is a free car park behind the venue (maximum stay 2 hours) and is free after 5.30pm and on Sundays.

DISCLAIMERS

All information on this site is updated as regularly as possible.
If you are travelling from afar or in adverse weather conditions we recommend contacting the Box Office for up to date information on an event.

If an event is cancelled or postponed we will announce online and endeavour to contact all ticket purchasers. It may not always be possible to contact customers individually if an event is cancelled at short notice.

The Exchange reserves the right to refuse admission.

We will support all of the creative companies who work with us, by providing an inspirational environment in which they can work and network to expand their skills and knowledge.

UPCOMING EVENTS

Fight for the Right
Sep20-2019

Fight for the Right

As part of Heritage Open Days, MINER'S STRIKE PLAY: FRIDAY 20th AND SATURDAY 21st of SEPTEMBER 2019 at 7:00 pm
The Exchange
The Stars Look Down
Oct13-2019

The Stars Look Down

A physical theatre version of this classic 30s novel set in the North East.
The Exchange
Playland plus question and answer with cast and director
Oct18-2019

Playland plus question and answer with cast and director

Set in the South African wilderness, Playland from Elysium Theatre Company comes to The Exchange
The Exchange
The Hound of the Baskervilles
Oct23-2019

The Hound of the Baskervilles

Northern Stage presents Sherlock Holmes’ most infamous case...
The Exchange
The Unfortunates – In the Shadow of Jack the Ripper
Nov9-2019

The Unfortunates – In the Shadow of Jack the Ripper

Timeworks Theatre return to The Exchange with another Gothic tale...
The Exchange
Christmas with Steptoe and Son
Dec28-2019

Christmas with Steptoe and Son

Hambledon Productions present Christmas with Steptoe and Son.
The Exchange
My Heritage
Oct10-2019

My Heritage

My Heritage: art exhibition by Ann Brindle
The Exchange
The Wizard of Oz
Oct31-2019

The Wizard of Oz

Join Dorothy and her friends as they take a stroll down the yellow brick road.
The Exchange
Christmas Cracker III
Nov22-2019

Christmas Cracker III

A cabaret style evening of festive fun including live music, stand-up comedy and new writing.
The Exchange
Starlight with Chris Bostock
Dec24-2019

Starlight with Chris Bostock

Startlight with Chris Bostock this Christmas.
The Exchange
The Snow Queen
Dec30-2019

The Snow Queen

A beautiful, Winter's tale for this festive period with a very popular cast.
The Exchange
Chris Cross Autumn Tour
Oct27-2019

Chris Cross Autumn Tour

This is a stand-up comedy magic show for the WHOLE family.
The Exchange
Stomp FIT
Sep27-2019

Stomp FIT

STOMPFIT: Dance & Rave Anthems with Special guest MC Scotty Jay!
The Exchange
Chicago The Musical
Oct1-2019

Chicago The Musical

Starlight Theatre Productions present Chicago The Musical. Bringing 'All That Jazz' to North Shields.
The Exchange
Women Warriors
Oct9-2019

Women Warriors

Workie Ticket Theatre CIC present a bold new piece of theatre exploring issues surrounding Female Veterans.
The Exchange
Acoustic Eagles and Mac
Oct12-2019

Acoustic Eagles and Mac

We welcome the mega talented Boyds for debut gig at The Exchange .
The Exchange
North Tyneside Steelband Concert
Oct19-2019

North Tyneside Steelband Concert

North Tyneside Steelband 30th Anniversary Concert LIVE at The Exchange.
The Exchange
East Coast Swing Band
Oct26-2019

East Coast Swing Band

The East Coast Swing Band play classic numbers from the 30s, 40s and, 50s.
The Exchange
The NE Street Band
Nov2-2019

The NE Street Band

Playing the songs of the legendary Bruce Springsteen & The E Street Band.
The Exchange
KT Bush Band
Nov16-2019

KT Bush Band

A striking homage to one of the most exciting and original talents of the 70's and 80's.
The Exchange
Aladdin with Bunty Del Mar
Nov23-2019

Aladdin with Bunty Del Mar

FAMILY PANTOMIME FOR CHARITY: SATURDAY 23rd at 2:30pm & 7:30pm
The Exchange
Tom Mitchell’s New Year Yahoo
Dec31-2019

Tom Mitchell’s New Year Yahoo

We welcome the mega talented Boyds for debut gig at The Exchange .
The Exchange
Cinderella – 3rd to 22nd December
Dec3-2019

Cinderella – 3rd to 22nd December

Mendes Management present their third pantomime production - Cinderella.
The Exchange